Trouble Ticket Network SupportStudent User Trouble Ticket Hardware Trouble Ticket
HFC Universal PasswordsHFC uses one username and password for all systems, including WebAdvisor, HFC Online, HawkMail, GroupWise, network logins and more. If you cannot log in to WebAdvisor, please visit the HFC Universal Password Help page for information about changing or resetting your HFC password.
HFC HawkMail for StudentsHawkMail is email for HFC students, powered by Google. HawkMail is a full-featured Google account, providing integrated support for Google services using your HFC username and password.
New Semester Software Loading ProceduresSoftware is updated or replaced before new semesters begin. Not during the course of the semester. New software requests must be in to Information Technology Services at least two weeks prior to the start of the semester. ITS will send out an e-mail reminder prior to the time. Original licenses and software must be provided to Data and Voice. Both original copies will be kept at Data and Voice.
Academic Start MenuThe Course-Machine Specific folder lists programs that may not be loaded on every machine in a lab. The HFC Tools folder contains standard utilities used by ACS users. The Startup.Jaws folder contains the icon for running Special Needs software, where installed.
ITS Office Location and HoursHenry Ford College Information Technology Services is located on the second floor of the Administrative Services Conference Center at the southeast corner of the main campus.
Before You Call For HelpPlease review the Password Overview page before calling about system login issues. These pages contain self-service tips can can help you access the system without a phone call. If you do have to call for password help, please be sure to have access to a computer or mobile device when calling.
Important: The IT Services Help Desk does not provide support for the following areas:
- For assistance with WebAdvisor problems not related to username/password issues, please call 313.845.6403 or email email@example.com.
- For assistance with HFC Online, please contact your instructor or contact the Instructional Technology Department at 313.845.9663 or firstname.lastname@example.org. Instructional Technology is located in Room 202 on the upper level of the campus library.