HFC Universal Password Help
Quick Fix Links
I don't know my username
I need to change my password
Use Password Self Service to change your password
I know my password, but can't log in
You can not log with an expired password. Check here to see your password expiration date.
I forgot my password or my password is expired
You can only Reset your Password if you have set up your challenge questions.
I need to set my challenge questions
Use Setup Password Responses to set up or change the challenge questions. You must know your password to do this.
I'm a new user and need to set up my password
Activate your account This can be used one time only by new users to activate your account and set challenge questions for password reset. Do this after you find your username. Remember your answers!
I still can't change my password
Fill out an ACS User Trouble Ticket. You will need your HANK ID to submit a trouble ticket.
Your Login InformationYour HANK ID is a unique seven-digit number that is your permanent Student/Employee ID number stored in the HANK database system. This number should appear on all of your HFC documents, and is the fastest way for HFC staff to check your information when you have a problem or question. Students can also get this information from their instructor, or by contacting the Welcome Center. When using your HANK ID, add one or more zeros to the beginning of the number to make it seven digits long. (example: 0499654) Your HFC username (or login name, or sometimes User ID) is generated by the HANK system and used by all other systems on campus. This is usually your first initial, middle initial, and last name, followed by a number (if necessary) to create a unique ID. Your login name can be changed by the Office of Registration and Records if necessary due to a name change or misspelling. The best place to find your login name is to use What's My User ID? in WebAdvisor. You can also try the ACS Login Search on the HelpDesk web site.
Managing Your PasswordYour password starts out as a four-digit number taken from the MONTH and DAY (not YEAR) of your birth date. If there is no birth date recorded in HANK, a random number will be used instead. You need to change your password right away, or it will expire! If you have never logged in and don't know your password, the easiest way to get started is to activate your account. This can be used one time only to set up your password based on other information stored in the HANK system. If you know your password, you can skip activation and proceed directly to change my password. Either way, you will be prompted to set up some challenge questions that will allow you reset your password in the future, in case you forget it or get locked out due to password expiration. It is very important that you remember the answers to these questions, so choose wisely! Pick a password that is easy to remember but hard to guess. Make sure that the new password you choose is at least 5 characters or numbers long but no more than 20. Never share your password with anyone. You are responsible for all activities performed under your account. A network administrator will never ask you for your password. When diagnosing a problem, authorized HFC network technicians should always pass you the keyboard and have you type in your password. If you think someone has stolen your password, change it immediately.
Access to System ResourcesYour login name is permanent and will always work for certain HFC systems, such as WebAdvisor. Access to most network resources is limited to current HFC students and employees. Your Network Login: All current HFC students and employees have access to HFC network resources. Your network login is created automatically based on information in HANK. Student accounts automatically expire 60 days after your last registered class ends. Account expiration dates will be automatically updated as students register for additional semesters. Your HFC Online Login: HFC Online is HFC's online classroom system, providing access to course materials and other class resources. HFC Online logins are only provided for users who are associated with specific online or online-enhanced courses. Use your HFC universal password to access HFC Online.
Contact InformationHere are links and phone numbers for the support contacts listed above. Do not email your Social Security Number when requesting help. Internet email is not a secure way to send information. Instead, use your HANK ID and login name for identification in all correspondence.
The Office of Registration and Records
- Provides support for: login name changes due to misspelling or name change.
- Telephone: 313.845.6403
- Email: firstname.lastname@example.org
Information Technology Services (ITS)
- Provides support for: password changes and resets, problems with HFC computer hardware.
- Telephone: 313.845.6345
- Email: email@example.com
- Submit a trouble ticket
The Office of Instructional Technology
- Provides support for: HFC Online problems (not related to password issues).
- Telephone: 313.845.9663
- Email firstname.lastname@example.org
- What's My User ID?
- ACS Login Search
- Change My Password
- Using HFC Email
- Wireless @HFC
- ACS Frequently Asked Questions
- ITS HelpDesk Trouble Tickets
Did We Miss Anything?
If this document failed to answer your question, please contact the IT Services Help Desk and let us know. We want this document to be as complete and informative as possible.