Continuous Process Improvement

Continuous process improvement at Henry Ford College is about continually seeking out ways to improve programs and services for our students and stakeholders. It is a philosophy of improvement combined with a set of tools designed to make college processes more effective and efficient. The overall goal is to promote better service to students and to facilitate collaboration among faculty and staff working on college projects.

By studying the ways we do things (the processes we complete on a daily basis), we identify areas for improvement, resulting in increased efficiency, improved customer service and more effective use of resources (time, money, man-power, etc.). Refer to this website to learn the latest in continuous process improvement at HFC and get involved by joining a team or suggesting a topic for study.

Continuous process improvement is an offshoot of the quality movement begun by W. Edwards Deming. It uses the principles and tools of Total Quality Management (TQM), Continuous Quality Improvement (CQI), Lean Principles and Six Sigma and adapts them to an academic environment. This adaptation was made almost two decades ago by Dr. Stan Jensen (HFC College President) and has been successfully used a several dozen colleges and universities throughout the United States. Dr. Jensen has completed over 800 continuous process improvement projects. The purpose of continuous process improvement is to the College to meet and exceed the needs and expectations of students and stakeholders and then continuing to improve them.

The principles and tools of continuous process improvement can be used to make any process more effective and efficient, thus saving time and money plus providing better service. Continuous process improvement can be used in any department of the College including academic departments, student service areas, finance and human resource departments. The focus is to provide outstanding service to student, employees and stakeholders.