Continuous Process Improvement at Henry Ford College began as an initiative under Dr. Stanley Jensen, who served as College President from 2013-2017. The core principle is continually seeking ways to improve programs and services for students and other stakeholders. It is a philosophy of improvement combined with a set of tools designed to make processes more effective and efficient. Done well, it promotes better service to students and facilitates collaboration among faculty and staff working on college projects.
Studying the ways an organization operates (the processes its people complete on a daily basis), teams can identify areas for improvement, resulting in increased efficiency, improved customer service, and more effective use of resources (time, money, human resources, etc.).
Continuous process improvement stems from the quality movement begun by W. Edwards Deming. It uses the principles and tools of Total Quality Management (TQM), Continuous Quality Improvement (CQI), Lean Principles, and Six Sigma, and adapts them to an academic environment. Dr. Stan Jensen made this adaptation long before he became HFC president, and tested it successfully at several dozen colleges and universities throughout the United States. Dr. Jensen completed over 800 continuous process improvement projects. At Henry Ford College, Dr. Jensen's goal was to meet and exceed the needs and expectations of students and stakeholders.
The principles and tools of continuous process improvement can be used to make any process more effective and efficient, which can save time and money and provide better service across academic departments, student service areas, finance, and human resource departments.